PRE-ORDER Guidelines

Please read everything carefully before submitting your order. If you have questions or clarifications, do send us a message.

Pre-order Deadline

  • Deadlines are indicated on the product description.
    Example: pre-order deadline: (mm/dd/year).

  • Customer must settle atleast the minimum amount required on or before the indicated deadline to secure their slot/s for the item. 
  • Items with : UNTIL SLOTS ARE FULL can still be ordered even after the deadline. Customer must settle atleast the minimum amount required within 3 days to secure his/her slot. 
  • Failure to settle atleast the downpayment will result in the cancellation of your order. 

Payments for Pre-order Items

  1. Downpayments (DP)

    • Must be settled on or before the pre-order deadline. For items with Until Slots Are Full, customer must settle within 3 days.

    • If you wish to cancel, downpayments cannot be transferred or refunded.

    • DP will be deducted from the price of the item.
      Example:
      Item Price = 2,000
      Downpayment = 500
      Remaining Balance = 1500 + shipping fee

    • Once you've sent your downpayment, send us a proof of payment via e-mail or our Facebook page. Indicate your order number as well as the item name.

         >  DP for /order number/, /item name/  <

2. Remaining Balance

    • Balances must be fully paid 1 month before the indicated ETA. 

    • If you still have a remaining balance after the item arrives at our warehouse, you have 15 days to settle and claim the item.

    • Failure to settle within 15 days will result in cancellation of your order. No refunds will be given.

    • Once you paid for your remaining balance, send us a proof of payment via e-mail or our Facebook page. Indicate your order number as well as the item name.

         > Balance for /order number/, /item name/  <

3. Refund/Payment Transfers

    • We will only offer refund if the pre-ordered item has been canceled by our suppliers.
      Example:
      1. *customer submits order*
      2. *Our team orders from the supplier*
      3. *Supplier informs us that the item is canceled (ex. item below manufacturer MOQ or Supplier decreases allocation for the item)*
      4. *Our team will inform the customer and offer refund or transfer of payment*
    • Downpayment/s for cancelled/dropped orders will not be refunded.

      Send us a message if you have questions or clarifications.

      4. Installment 

        • Customer may pay for his/her remaining balance in installments. Just send us a message informing our team that you would like to send additional payment for your order.

        • Item must be fully paid 1 month before the indicated ETA

      5. COD

        • Unfortunately, COD option is only available for ONHAND items ordered via our Shopee page. 

        • Not available for pre-ordered items.

      Transferring of Pre-ordered item to a different person (PASALO)

      If you want to transfer your pre-ordered item to a different person, please follow the following steps:

        • Original buyer must inform us of the transfer first.

        • Send us the info (name, contact number, address, e-mail) of the person getting the item.

        • Have the person getting the item contact us on our Facebook page. He/She must present to us the name of the original buyer and his/her order number (item name included)

        • Wait for our confirmation that the transfer has already been acknowledged by our team.

      Arrivals

      • We will send you TWO (2) Arrival Notices: 1- Once the item is about to arrive and 1- Once the item arrives at our warehouse.
      • Be sure to reply or acknowledge to both of the 2 notices you receive. If we get no response from you within 15 days from the date the 2nd arrival notice was sent, we will automatically cancel your order. No refunds will be given.

      • If in any case you couldn't find the messages on your inbox, please do check your SPAM or PROMOTIONS folder.