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PRE-ORDER Guidelines

Please read everything carefully before submitting your order. If you have questions or clarifications, do send us a message.

Pre-order Deadline

  • Deadlines are indicated on the product description.
    Example: pre-order deadline: (mm/dd/year).

  • Customer must settle atleast the minimum amount required on or before the indicated deadline to secure their slot/s for the item. 
  • Items with : UNTIL SLOTS ARE FULL can still be ordered even after the deadline. Customer must settle atleast the minimum amount required within 3 days to secure his/her slot. 
  • Failure to settle atleast the downpayment will result in the cancellation of your order. 

Payments for Pre-order Items

  1. Downpayments (DP)

    • Must be settled on or before the pre-order deadline. For items with Until Slots Are Full, customer must settle within 3 days.

    • If you wish to cancel, downpayments cannot be transferred or refunded.

    • DP will be deducted from the price of the item.
      Example:
      Item Price = 2,000
      Downpayment = 500
      Remaining Balance = 1500 + shipping fee

    • Once you've sent your downpayment, send us a proof of payment via e-mail or our Facebook page. Indicate your order number as well as the item name.

         >  DP for /order number/, /item name/  <

2. Remaining Balance

    • Balances must be fully paid 1 month before the indicated ETA. 

    • If you still have a remaining balance after the item arrives at our warehouse, you have 15 days to settle and claim the item.

    • Failure to settle within 15 days will result in cancellation of your order. No refunds will be given.

    • Once you paid for your remaining balance, send us a proof of payment via e-mail or our Facebook page. Indicate your order number as well as the item name.

         > Balance for /order number/, /item name/  <

3. Refund/Payment Transfers

    • We will only offer refund if the pre-ordered item has been canceled by our suppliers.
      Example:
      1. *customer submits order*
      2. *Our team orders from the supplier*
      3. *Supplier informs us that the item is canceled (ex. item below manufacturer MOQ or Supplier decreases allocation for the item)*
      4. *Our team will inform the customer and offer refund or transfer of payment*
    • Downpayment/s for cancelled/dropped orders will not be refunded.

      Send us a message if you have questions or clarifications.

      4. Installment 

        • Customer may pay for his/her remaining balance in installments. Just send us a message informing our team that you would like to send additional payment for your order.

        • Item must be fully paid 1 month before the indicated ETA

      5. COD

        • Unfortunately, COD option is only available for ONHAND items ordered via our Shopee page. 

        • Not available for pre-ordered items.

      Transferring of Pre-ordered item to a different person (PASALO)

      If you want to transfer your pre-ordered item to a different person, please follow the following steps:

        • Original buyer must inform us of the transfer first.

        • Send us the info (name, contact number, address, e-mail) of the person getting the item.

        • Have the person getting the item contact us on our Facebook page. He/She must present to us the name of the original buyer and his/her order number (item name included)

        • Wait for our confirmation that the transfer has already been acknowledged by our team.

      Arrivals

      • We will send you TWO (2) Arrival Notices: 1- Once the item is about to arrive and 1- Once the item arrives at our warehouse.
      • Be sure to reply or acknowledge to both of the 2 notices you receive. If we get no response from you within 15 days from the date the 2nd arrival notice was sent, we will automatically cancel your order. No refunds will be given.

      • If in any case you couldn't find the messages on your inbox, please do check your SPAM or PROMOTIONS folder.
      • You can check your order status here

      Frequently Asked Questions

      1. Are your items authentic?

      • Yes, we do not sell bootleg items.

      2. Until when can I pay for the downpayment of a pre-ordered item?

      • On or before the pre order deadline indicated in the post.
      • For pre-orders, your slot will not be confirmed unless you settled the minimum amount indicated on the product page

      3. Can I still order an item even if the pre-order period is closed?

      • It depends if slots are still available. Please send us a message on our social media accounts.

      4. When should I settle my balances for a pre-ordered item?

      • 1 month before the ETA or before the item arrives. We will send out notices if the pre-ordered item is about to arrive at our warehouse.

      • If ever the item arrives and balances are still not settled, you have 15 days from the date the item arrives to settle and claim your order.

      5. Will the downpayment be deducted from the remaining amount of the item?

      • Yes.

      6. Are downpayment/s refundable and/or transferrable?

      • Downpayments from cancelled or dropped orders are NOT refundable and/or transferrable.
      • Downpayments will only be refunded/transferred IF the item ordered has been canceled by our suppliers.

      7. Until when can I claim my pre-ordered item after it arrives?

      • Pre-ordered items should be claimed within 15 days after it arrives. 

      8. What if I still have a remaining balance for the item once it arrives?

      • You have 15 days after arrival to settle AND claim your order.

      • Unclaimed and unsettled orders after 15 days will be automatically cancelled and downpayments will not be refunded/transferred.

      9. What mode of payments do you accept?

      BDO Gcash
      BPI LBC/Cebuana

      Unionbank

      PayPal (+5%)

      RCBC

       Credit Card
      Payment details will be shown upon checkout.

      10. What are your shipping options?

      • LBC
      • GogoXpress
      • Shipping fee is not yet included in the item price posted.
      • Shipping usually takes 3-5 working days after shipout

      11. What are your delivery options?

      • GRAB Express
      • LALAMOVE
      • Grab Express, Lalamove deliveries are only for customers within Metromanila. Provincial customer may use LBC or GogoXpress.
      • Delivery fee will be shouldered by the buyer. Schedule of delivery is approximately 1 day after payment confirmation for the item (weekend and holidays are not included).
      • Delivery fee will be paid to the rider.

      11. Do you accept COD/Cash on Delivery?

      • For now, COD option is only available on our shopee page. (**4/9/2026 update: COD temporarily unavailable on Shopee until further notice due to excessive fees imposed by the platform for returned orders)

      12. Do you have meetups?

      • Due to Covid-19, meetups are not available until further notice

      13. Do you have a physical shop?

      • None, for now.

      14. The box of the item I ordered is dented; can I still have it changed/refunded?

      • No. We do not replace items with box damage. We receive items from our suppliers as is.

      • If damage incurred during shipping, we will not be liable for damages made by the courier.

      15. The figure I ordered has defects (paint defect, deformed figure, etc.), Can I have it changed?

      • Please send us a message together with photos of the defect and we will forward to our suppliers for possible replacement.

      • Defected model kits will not be replaced. We receive those from our suppliers as is.

      • GSC items can directly e-mail Good Smile for possible replacement.

      • Only defected items reported within 24 hours of receiving shall be accommodated. 

      16. Why has my order not arrived yet even after the ETA?

      • If your order has not yet arrived by the ETA indicated, this could have caused by several reasons such as: manufacturing delay, change in release date, and shipping delays. Please be assured that we are keeping an eye on the status of delayed orders and will update you once we get more details.
      • You can track your order status here

      17. Will I reserve the item if I only add it to cart and not checkout?

      • No. 

      18. I placed an order, how many days do I have to pay for the item I ordered (for example, my payment method is bank deposit or money remittance)?

      • Customer has 3 days to pay for the item ordered (for Onhand items and Pre-order items that are tagged with "Until slots are full"). And ON/BEFORE the deadline indicated for Pre-Order items with dated deadlines.
      • Failure to send payment will have your order AUTOMATICALLY CANCELED.

      19. Can I pay for just the downpayment for items labeled with "Until Slots are Full"?

      • Yes. Do not worry if you see the full amount upon checkout. We will record all payments made for your order.

      20. I'm not sure which shipping method to choose.

      • Send us a message and we will recommend you the best option for shipping.

      21. I have multiple orders, can I have them shipped together to save up on shipping?

      • Yes you can! As long as you've fully paid the item/s that arrived first, we can keep those for you until all your orders have arrived.

      22. Why is my order cancelled?

       Cut in order allocation or Item has been cancelled by the manufacturer themselves.

      This usually happens for pre-order items with "LIMITED" indicated on their product name.

      This may also apply to other regular items that are not limited.

      Refund will be issued for this reason

      Failed to pay the remaining balance for pre-ordered item after 15 days of receiving arrival notice.

      We send follow-ups 3 times. If you need a bit of extension to pay, please acknowledge our follow ups and inform us of the reason and date you can pay.

      No refunds for downpayments made prior.

      Failed to pay required minimum downpayment      		 Pre-Order: min. amount and payment deadline is indicated in the product description

      Onhand/Instock: DP is 50% of the indicated price and should be paid within 3 days from the date you placed your order.
      Being disrespectful/rude and/or using degrading/insulting words.

      Always be respectful when you send your follow ups or inquiries and please be polite when you encounter manufacturing issues with your order.